Thank you for shopping with Festmood. Please read our return policy carefully before making a purchase.
Return Window
You may request a return within 14 calendar days from the date of delivery. Returns requested after 14 days will not be accepted.
Eligibility Requirements
To be eligible for a return, your item must meet ALL of the following conditions:
- Unused, unopened, and in the same condition as received
- In the original packaging with all tags and labels attached
- Accompanied by proof of purchase (order number or receipt)
- Pre-authorized by our customer service team with a Return Authorization (RA) number
How to Initiate a Return
1. Email us at hello@festmood.com with your order number and reason for return
2. Wait for our Return Authorization (RA) number (typically within 24-48 hours)
3. Ship the item(s) back to the address we provide
4. Returns without an RA number will be refused and returned to sender
Non-Returnable Items
The following items are FINAL SALE and cannot be returned or exchanged:
- Personalized or custom-made products (including custom banners, custom decorations)
- Seasonal and holiday items (including Halloween, Christmas, and other holiday-specific products) returned after the holiday date has passed
- Items marked as "sale," "clearance," or "final sale"
- Gift cards
- Any item that has been used, assembled, or removed from original packaging
- Balloons and inflatable products once inflated or used
Return Shipping Costs
- Buyer is responsible for all return shipping costs
- Original shipping charges are non-refundable
- We recommend using a trackable shipping service, as we are not responsible for items lost in return transit
Refund Processing
- Once we receive and inspect your return, we will notify you of approval or rejection
- Approved refunds will be processed within 7-10 business days to your original payment method
- Refunds do not include original shipping costs
Damaged or Defective Items
- If you receive a damaged or defective item, you must notify us within 48 hours of delivery with photos
- We will evaluate each case and may offer a replacement, store credit, or refund at our discretion
- Claims made after 48 hours will not be accepted
Color and Appearance Disclaimer
- Product colors may appear slightly different due to variations in computer monitors, phone screens, and lighting conditions
- We do not accept returns based on color perception differences
- Product images are for reference only; actual product may vary slightly in size, shape, and finish
Cancellations
- Orders can be cancelled within 2 hours of placement if not yet processed
- Once an order has been processed or shipped, it cannot be cancelled
