Shipping & Delivery
Everything you need to know before you order: what shipping costs, how long it takes, and who is responsible for what once your parcel is in transit.
Where your order ships from
Every Festmood order leaves our own warehouse in Xiamen, China. We hold the stock we sell, so the inventory you see on a product page is real. It also means every order travels internationally — there is no domestic US warehouse, and we would rather tell you that up front than have you discover it at checkout.
Processing time
Orders are picked, checked and packed within 3–5 business days (Monday to Friday, excluding public holidays). From October through December, our busiest stretch of the year, allow up to 7 business days for dispatch.
The delivery estimates below start the day your parcel is handed to the carrier — not the day you place the order. If you need something for a specific date, add processing time and delivery time together before you decide.
Shipping rates and delivery times
| Destination | Cost | Delivery after dispatch |
|---|---|---|
| United States | $8.99 | 10–15 business days |
| International (235+ countries and regions) | $10.99 | 12–18 business days |
Both regions are standard tracked shipping. We do not currently offer an express option.
Free shipping over $59
Orders of $59 or more ship free, to the United States and internationally alike. The threshold is calculated on your merchandise subtotal after any discounts, before taxes and duties. If your cart is close to $59, it is usually worth adding a small item rather than paying $8.99 or $10.99 — but check the delivery window first if you are buying for a fixed date.
Tracking your parcel
You will receive a tracking number by email as soon as your order leaves the warehouse. Tracking on international standard shipping updates in bursts rather than continuously: it is normal for a parcel to show no movement for several days while it clears export handling or waits for a flight. See Track Your Order for what each status means and what to do if yours stalls.
Customs, duties and import taxes
Orders shipped internationally may be subject to customs duties, import taxes and handling fees charged by your country. These charges are the buyer's responsibility and are not included in the price you pay us or in the shipping fee.
We cannot predict what your country will charge, and we cannot mark a parcel as a gift or under-declare its value to reduce the charge — that is not legal for us to do. If you want an estimate before ordering, your local customs office is the only reliable source. Any customs delay is outside our control and does not count toward the delivery estimates above.
If your parcel is delayed
Delivery windows are estimates from the carrier, not guarantees. Customs inspections, weather, public holidays and peak-season volume all push parcels past their estimate without anything being wrong. If your parcel is more than 30 business days past dispatch with no movement, contact us and we will open an investigation with the carrier.
We do not refund shipping on delayed orders unless the carrier confirms the parcel is lost.
Lost or stolen parcels
- If tracking shows delivered but you do not have the parcel, check with neighbours, your building's mailroom and your local post office first — most "missing" parcels turn up there.
- Once a carrier has confirmed delivery, responsibility passes to the recipient. We cannot refund or replace parcels confirmed delivered to the address you gave us.
- If the carrier confirms the parcel is genuinely lost — usually after 30 days with no tracking update — we will offer a reshipment or store credit.
- Lost-parcel claims must be filed within 45 days of shipment. After that the carrier will not accept a claim from us, so we cannot accept one from you.
Wrong or incomplete address
Please check your address at checkout. We ship to the address on the order and cannot verify it for you. If you spot a mistake, email us immediately — we can change an address only before the order is packed, which in practice means within a day or two of ordering.
We are not responsible for orders sent to an address you entered incorrectly.
Undeliverable parcels
If a parcel comes back to us as undeliverable — wrong address, refused at the door, or unclaimed after the carrier's holding period — we will contact you. Reshipping is at your cost, and the original shipping fee is not refundable.
Questions
Anything not covered here, email hello@festmood.com with your order number and we will answer it directly. Our FAQ covers the most common questions in shorter form, and Returns & Refunds covers what happens if something is not right.