物流政策

Last updated: September 2026

 Processing Time
- Orders are processed within 2-5 business days (Monday-Friday, excluding holidays).
- Orders placed during peak seasons (October-December) may take 3-7 business days to process.
- We do not ship on weekends or public holidays.

Shipping Methods & Delivery Times
We ship worldwide via standard international shipping:

- United States: 7-15 business days
- Canada, UK, Australia, Europe: 10-20 business days
- Other countries: 15-30 business days

Delivery times are estimates only and begin from the date of shipment, not the date of order. We do not guarantee delivery dates.

 Shipping Costs
- Shipping costs are calculated at checkout based on destination and package weight.
- Free shipping may be offered on orders above a certain threshold (promotional terms apply).

Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, and fees levied by the destination country.
- These charges are the sole responsibility of the buyer.
- We are not responsible for any customs delays, fees, or restrictions.
- We cannot predict the exact amount of customs charges; please contact your local customs office for estimates.

 Shipping Delays
- We are not responsible for delays caused by customs, weather, natural disasters, pandemics, or other circumstances beyond our control.
- If a package is delayed beyond 30 business days, please contact us and we will investigate with the shipping carrier.
- We do not offer refunds for shipping delays unless the package is confirmed lost by the carrier.

Lost or Stolen Packages
- If tracking shows "delivered" but you have not received your package, please contact your local post office or shipping carrier first.
- We are not responsible for packages stolen after delivery confirmation.
- For packages confirmed lost by the carrier (typically after 30 days without update), we will offer a reshipment or store credit at our discretion.
- Claims for lost packages must be filed within 45 days of shipment.

Incorrect Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the buyer.
- Address changes can only be made before the order is processed.

Undeliverable Packages
- If a package is returned to us as undeliverable (wrong address, refused, unclaimed), the buyer is responsible for reshipping costs.
- Original shipping costs are non-refundable for undeliverable packages.

Contact Us
For shipping-related questions, contact us at hello@festmood.com.